Frequently Asked Questions
When booking online, you will receive two separate emails. The first email confirms we have successfully received your payment, and we are in the process of confirming your journey with our fleet. A second email will be sent to you confirming your driver has been allocated, and you're all booked.
You can prepay online by credit/debit card. We accept all major cards including American Express as payment.
We will email you a receipt with a booking reference and contact number by email.
Your payments are 100% secure and we do not store your card details on our system.
We pass on the credit card fees at the rate charged. We only do this to help keep our prices low for customers paying by debit card and cash.
The fares advertised are our typical fares for our standard vehicle, however, fares can sometimes be higher depending on the time of day and day of the week. Fares can also be higher on bank holidays and at other busy periods.
Should you require a car seat, please provide details in the child seat request box when making your booking and we will endeavour to meet your requirements.
No, the price you pay covers everything. In the UK tipping is optional. However, on an airport journey in a booked minicab, you might wish to tip two or three pounds if the driver helps with your luggage.
Your driver will be waiting for you in arrivals holding a 'meet & greet' board with your name clearly written on it. Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.
We advise you get to the airport as early as possible. You should always allow 30 minutes to get through security.
Long-haul and El Al: three hours before scheduled departure
European flights: two hours before scheduled departure
UK and Ireland flights: 90 minutes before scheduled departure
The time can vary quite a lot depending on airport and time of day. We recommend you book for 30 to 45 mins after you land but that you also give us your flight number. Our experienced drivers will know how long you need to come out of the terminal.
It's best you give us the flight number or airline name, from this, we can work the rest out. Don't worry if you don't know the terminal number.
No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.
If you're not sure your luggage will fit in the vehicle you've selected, it probably won't. The best option when booking with large amounts of luggage is to book the next available vehicle size up. For example, if you are booking a saloon, book an estate. If you are booking a six-seater MPV book an eight-seater minibus and if you are booking a twelve-seater minibus book a sixteen-seater minibus. The price difference is often not that much greater, and it will ensure you have a more comfortable ride. And remember, if you're booking with a return you may have more luggage on the way home.
When you travel with us, you'll travel with approved drivers only. These are the driver who has gone through a strict vetting process. All drivers have a minimum of 2 years experience. All journeys are logged, The details of the journey are comprehensive, and they include drivers details, pick up and drop off details, plus the journey is tracked via GPS.
We’ve taken a rigorous approach to ensuring the companies and drivers we work with are the best and safest operators in the UK because your Safety is our priority. Every one of our partner companies is licensed with the Public Carriage Office (PCO) and are fully insured. Also, they all guarantee an exceptional level of customer service via email and over the phone. Our partners are fully licensed with the PCO, which means:
Drivers have passed criminal record checks with the Criminal Records Bureau.
Drivers have passed medical checks.
Drivers hold valid EU driver’s licenses.
All cars are less than five years old and checked for safety every six months.
Price quoted is the price you pay.
No, the price you see is the total price.
No, we operate 365 days a year, 7 days a week, 24 hours a day.